Terms & Conditions

Melbury Gallery Ltd

Registered number: 4982039

Registered warehouse address:
3 The Old Yarn Mills
Sherborne
Dorset
DT9 3RQ

UK VAT number: 355885312

You can contact us:

Price and Payment Method

We accept payment by Paypal and Visa, Mastercard, American Express, Visa Electron, Maestro, Delta, Solo, Diners Club International and Discover debit and credit cards.  Purchases from Melbury Gallery Online will be charged from the customer’s credit/debit card/Paypal immediately upon the customer confirming their authorisation for the order to be processed.  The customer will receive an acknowledgement that payment has been successful together with an order number.

All prices are subject to VAT.

The total cost of the order is the price of the products ordered plus the delivery charge (if applicable).

Orders and Contract Information

Your order is accepted and a contract is formed between Melbury Gallery and you at the point in time that we dispatch your order, not upon payment being taken from you by Melbury Gallery, nor at the point in time that you receive an email from us acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by Melbury Gallery or may be cancelled by you.

Should the situation arise, following formation of the contract Melbury Gallery shall continue to own any goods ordered until it has received payment in full from you even if the goods may have already been delivered to you.

Delivery Information

Our standard delivery charge is £3.95 on orders under £50.  Orders over £50 will include free delivery to UK mainland addresses on weekdays.

Delivery address details will be confirmed at the time you order.  Standard courier delivery services are available in most areas.  Delivery times cannot be guaranteed.  Deliveries on a weekend will incur an extra charge (including orders over £50).  There will be no deliveries on a bank holiday.

Orders will be dispatched within 24 hours on weekdays – any orders placed after 3 pm on Fridays will be dispatched on the next working day.

Please ensure that if you leave special instructions for delivery they are specific (eg. the house name or number of your neighbour)

Delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given.  See our returns policy for further information.

We are able to offer a free collection service from our Sherborne and Dorchester stores within 3 to 5 working days.  Please telephone 01935 812230 or email hello@melburygallery.co.uk for more information.

Cancellation

Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within a period of 7 working days. The period of 7 working days begins on the day after the day you receive your goods. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, toiletries and cosmetics or pierced earrings, for hygiene reasons. You must inform us of your wish to cancel in writing either by letter or email within a period of 7 working days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

For full details of your rights under the Distance Selling Regulations, please contact your Citizens Advice Bureau or a Solicitor.

Full details of how to return goods can be found in the RETURNS section.

Prices

UK, EU and Jersey. The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling. Prices of goods displayed in and ordered through the Directory may differ from prices in-store.

Usage

All products are sold on the basis that they are suitable for domestic use only.  Please contact us for further information if you intend using any products in a business or public environment.

Colour Reproduction

Every reasonable care has been taken to ensure that the photographs and descriptions on our website are accurate.  However, specifications (particularly in some natural stone jewellery) may change from item to item.  The limitations of colour reproduction and the individual colour settings of your screen may also mean a slight variation.

Complaints

If you should have a complaint please write to Melbury Gallery, 3 The Old Yarn Mills, Sherborne, Dorset, DT9 3RQ, or email: hello@melburygallery.co.uk.  We welcome and learn from complaints.  We aim to deal with complaints speedily and sympathetically.  All complaints are logged, investigated and replied to.

Language

This information is supplied in English only.

Law

Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.

Competitions

To enter a competition, simply follow the entry instructions provided. You must enter by date stated.  No purchase is necessary.  Only one entry per person can be submitted. No bulk entries or entries from third parties will be accepted. You must be over 18 and a UK resident to enter the draw.  We reserve the right to substitute the prize with one of similar value.  Prizes are drawn at random from all entrants.  Prizes that require a specific answer to a question will be drawn from correct entries.  The promoter's decision is final and no correspondence will be entered into.  We reserve the right to feature photographs and the names and counties of prize winners in future publications and publicity.  This promotion is not open to employees of Melbury Gallery or their families, associated agents or anyone connected with the promotion.